Course Portfolio

Who Should attend?

The course is suitable for all members of the dental team.

What does the course cover?

• • The role of the TCO and how to implement this within your surgery
• • How to prepare and deliver an excellent consultation
• • Overcoming objections/ difficulties presented
• • Discussing charges & payment plans – ethically selling the treatment options
• • How to close the consultation and follow up
• • Marketing your TCO appointment
• • How to effectively use social media; testimonials; patient journeys

Course Aims

To be able to carry out the Treatment Coordinator role effectively and efficiently and increase your practice treatment uptake.

Course Outcome

For delegates to feel confident in the Treatment Coordinator role and deal with patients in a sensitive and effective manner whilst increasing sales.

Who is this course for?

This course would be suitable for any manager that wants to brush up on their skills and refresh their knowledge, or for anyone going into management. Learn how to create a practice that meets all requirements and regulations, while at the same time grows in terms of income and reputation.

What does the course cover?

We will cover all the bases of CQC and introduce our S.C.R.E.W CQC inspections system. We give them practical ways to deal with things such as staff, complaints, legislation and requirements. To understand the difference between a manager and leader we explore how they currently manage the practice and staff. We introduce to the delegates new techniques that will encourage staff retention and buy in. The process of sales is looked at in depth and adapted on the day for each individual. We look at how they can ensure staff work to maximise the practice’s income and targets can be met.

Course Aims & Outcome

Delegates will leave the course with more knowledge of the way in which the CQC inspect and how to navigate an inspection to ensure a pass. They will appreciate the difference between a manager and a leader, when to act as what, and comprehend how their actions impact the practice. They will also have an in-depth knowledge of the sales process, how to use this process and how to maximise the practice’s growth.

Taught by hands-on tuition in a clinical environment, under the supervision of a team of highly trained professional tutors, Dentale’s courses are run in accordance with the GDC guidelines.