This course would suit anyone in the practice who works on reception of even just answering patient enquiries… We aim for a uniform approach from the whole team!
We want to help to create the best first impression possible to all of your patients, wow new patients and create a reception area which is both efficient and effective. Our objective is to give you the confidence to approach reception with a new vision and create an effective hub for your practice and its growth.
What does the course cover?
- Creating the best first and last impression you can!
- How to provide an amazing patient journey for all patients.
- Dealing with new patient enquiries effectively.
- Handling complaints and what not to say!
- How to track new patients and why this is vitally important to your practice.
- Looking at common reception issues and how we overcome them.